2019-09-02

Visa Concierge mobile application launched to serve affluent Visa cardholders in Taiwan


Enjoy privileged concierge services, including restaurant booking and dining offers at Michelin-starred restaurants worldwide right at your fingertips

Taipei, September 3, 2019 Visa today launched Visa Concierge, personal assistance and concierge services available 24 hours a day, 365 days a year on mobile application and other communication channels.
Visa Concierge enables Visa cardholders access a host of personal services such as hotel and flight booking, restaurant reservation, ticket for shows, or any other information or assistance affluent cardholders need anywhere in the world.
Marco Ma, Visa General Manager, Taiwan: "Taiwan has the world’s second highest mobile data usage in the world.” [1]  Our affluent cardholders too are becoming more digitally savvy, using their mobile devices for many purposes, including travel planning. Visa Concierge app will be a welcome tool to facilitate their travel, entertainment and leisure experiences.”
Examples of Visa Concierge services – which can be accessed via live chat in-app – that will be relevant to affluent Visa customers in Taiwan are five-star hotel[2] reservation; special access and privileges to golf clubs around Asia; Cruise, excursions, short trips and tours recommendations and reservations; personalized cultural experience; and even flower delivery.
For traveling gourmands, restaurant reservation at 15 top travel destinations worldwide will also be available. Visa Infinite cardholders may also share their preferences with the app to set up alerts for the most up-to-date, bespoke offers, personalizing first-class customer experience at every touchpoint.
Visa curated Michelin-starred restaurants and well-known local restaurants across Tokyo, Bangkok, Seoul, Hong Kong and Shanghai for cardholders to indulge their taste buds. Visa Infinite cardholders may enjoy exclusive privileges such as priority reservation, set menu discounts, and complimentary welcome drink or appetizers with dining reservations made via Visa Concierge.

Exclusive dining offers for Visa Infinite cardholders on Visa Concierge app
Selected Tokyo offers
Azure 45/ Michelin 1-star restaurant
(Valid until December 31, 2019)
Enjoy 2 exclusive privileges
Ÿ   Complimentary welcome drink
Ÿ   Greetings from the Head Chef or Restaurant Manager
Hinokizaka/ Wine Spectator’s Best Award of Excellence 2017
(Valid until December 31, 2019)
Towers Restaurant
(Valid until June 30, 2020)
Selected Bangkok offers
il Fumo/ The Plate Michelin
(Valid until December 31, 2019)
Enjoy 5 exclusive privileges
Ÿ   Complimentary glass of prosecco
Ÿ   Greetings from the Chef
Ÿ   Tour of the kitchen
Ÿ   Exclusive selection of rare aged beefs
Ÿ   Preferential seating
Issaya Siamese Club/ The Plate Michelin & Asia's 50 Best Restaurant
(Valid until December 31, 2019)
Enjoy 2 exclusive privileges
Ÿ   Complimentary Kanom Tong Taek dessert
Ÿ   Complimentary signature Music Compilation
Namsaah Bottling Trust/ The Plate Michelin
(Valid until December 31, 2019)
Complimentary welcome drink
Ÿ   Enjoy a complimentary signature welcome drink.
Selected Seoul offers
Table 34/ The Plate Michelin
(Valid until December 31, 2019)
Enjoy 4 exclusive privileges
Ÿ   Complimentary welcome drink
Ÿ   Greetings from the Head Chef
Ÿ   Priority reservations
Ÿ   Priority seating at best table
Continental/ The Plate Michelin
(Valid until December 31, 2019)
Enjoy 3 exclusive privileges
Ÿ   Complimentary welcome drink
Ÿ   Priority reservations
Ÿ   Best view seating
Selected Hong Kong offers
Emporio Antico
(Valid until June 30, 2020)
Enjoy 8 exclusive privileges
Ÿ   20 percent off executive set lunch with priority seating
Ÿ   Complimentary amuse bouche or welcome drink
Ÿ   Restaurant priority seating
Ÿ   Priority reservations
Ÿ   Personal greeting from chef
Ÿ   Personal introduction of premium caviar by chef/restaurant manager
Ÿ   25 percent off traditional caviar tasting set with any bottle of wine purchase
Ÿ   Introduction to truffles with black truffle main course
LE PAN
(Valid until June 30, 2020)
Enjoy 3 exclusive privileges
Ÿ   Complimentary welcome drinks 
Ÿ   Personal greetings by restaurant manager
Ÿ   Priority reservations
Nikushou
(Valid until December 31, 2019)
Enjoy 3 exclusive privileges
Ÿ   Complimentary glass of mini homemade umeshu as aperitif
Ÿ   Complimentary appetizer dish of the day
Ÿ   Priority reservations and wait list
The Tai Pan
(Valid until March 31, 2020)
Enjoy 4 exclusive privileges
Ÿ   A glass of welcome champagne for each guest upon arrival
Ÿ   Restaurant priority reservations
Ÿ   Priority reservations for special events and promotions
Ÿ   Personal greetings from the chef/ restaurant manager
Selected Shanghai offers
8½ Otto e Mezzo BOMBANA /Michelin 2-star restaurant
(Valid until December 31, 2019)
Enjoy 6 exclusive privileges
Ÿ   Complimentary amuse-bouche
Ÿ   8 percent off food and beverages on the total bill
Ÿ   Priority bookings for the main dining rooms and Chef's table
Ÿ   Greetings from the Head Chef
Ÿ   Special rate on Private Dining Rooms
Ÿ   Invites to 8½ Otto e Mezzo BOMBANA Shanghai events
Maison Papillon
(Valid until June 30, 2020)
Enjoy 7 exclusive privileges
Ÿ   10 percent discount
Ÿ   Welcome drink on arrival
Ÿ   Greeting by restaurant manager
Ÿ   Priority booking
Ÿ   Preferential seating
Ÿ   Priority reservation for special events and promotions
Ÿ   Tailor made menu available upon request
Frasca
(Valid until December 31, 2019)
Enjoy 4 exclusive privileges
Ÿ   Complimentary platter of antipasti
Ÿ   Greeting from Head Chef or Restaurant Manager
Ÿ   Priority booking
Ÿ   Preferential seating upon availability




1] Source: https://tefficient.com/wp-content/uploads/2019/07/tefficient-industry-analysis-2-2019-mobile-data-usage-and-revenue-FY-2018-per-country-9-July-2019.pdf
[2] Visa partners with five-star hotels in 15 top travel destinations worldwide (Shanghai, London, Melbourne, Mumbai, Bali, Paris, Brisbane, Singapore, Bangkok, Tokyo, New York, Sydney, Seoul, Hong Kong, and Manila) to offer exclusive accommodation privileges on Visa Concierge. Terms and conditions apply.