Generative AI is a new horizon for financial services - Digital Domain outlined its latest achievement at 2023 Taipei International Financial Expo, highlighting AI-powered autonomous characters applied to provide realistic and interactive banking customer experience, which attracted numerous attendees to grasp the innovation firsthand onsite. (Photo by GULIGO)
Digital Domain's CEO, Daniel Seah, has previously shared insights into how AI technology will revolutionize various sectors, bringing about transformative changes to the world. Digital Domain advocates for the symbiosis of technology and art, dedicating itself to the development of practical patented technologies across the fields of art, entertainment, and science. In addition to these ventures, in the expansion of business models, Digital Domain has stepped into the finance industry. Teaming up with Taishin International Bank, they created "Virtual Teller Rose & Sunny," incorporating AI semantic recognition technology along with large language model. The virtual teller Rose displayed in the expo area can instantly respond to various inquiries related to consumer benefits and credit cards, providing personalized services.
In addition to the virtual teller, Digital Domain has also crafted different personas of "AI Assistants" for CTBC Bank. These assistants offer services related to financial management and credit card consultations. The intelligent assistants integrate the bank's product knowledge base and provide personalized investment advice, savings strategies, and more based on customer account history. With human-like expressions, interactions, smiles, and gestures, the AI assistants aim to make the user experience feel less like interacting with a cold machine.
Digital Domain is at the forefront of the AI-powered virtual human race, and this technology has now matured. Through widespread application, the goal is to more precisely address corporate and customer issues. Technology always originates from human histories and cultures. Meeting the modern consumer's demand for innovative technology applications in life, artificial intelligence, and virtual humans are set to become indispensable elements of the next generation.
players in financial services tapped virtual teller Rose and Sunny powered by
Digital Domain. (Photo by GULIGO)